How Our Patients May Access or Seek the Correction of Personal Information Held by Us [APP 1.4(d)]
Our Patients may access or seek the correction of any Personal Information held by us by contacting the practice situated closest to them. Alternatively, they may contact our offices using the contact details available at our website www.imagingqueensland.com.au or by written request forwarded to:
General Business ManagerPo Box 6313 DCMaroochydore QLD 4558
How Our Patients May Complain about a Breach of the APP’s by Us [APP 1.4(e)]
If at any stage our Patient feels we have breached the APP’s in our collection, use, disclosure, storage, security, management or disposal of their Personal Information, they may lodge a complaint with our General Business Manager using the contact details available on our websitewww.imagingqueensland.com.au
We are committed to protecting our patients’ privacy and as such we treat all complaints very seriously. Our General Business Manager will address our patients concerns with our Managing Director and contact our patient to ensure they are satisfied with our proposed resolution. If we do not respond to our patient within 30 days or our patient is not satisfied with our response, they are entitled to lodge a “Privacy Complaint Form” with the Office of the Australian Information Commissioner. Copies of this form and details relating to lodgement are available at www.oaic.gov.au/privacy/making-a-privacy-complaint.
Our Disclosure of Our Patients Personal Information to Overseas Recipients[APP 1.4(f)]
We may in the course of fulfilling our retainer with our patients disclose their Personal Information to overseas recipients. This will only occur however when our patients instructs us to disclose, whether in writing or verbally, information which contains our patients Personal Information to an overseas party.
We collect website activity statistics such as the number of visitors, pages visited, time and date of visit and where our patient accessed our website from, so that we can make informed decisions relating to improving our website and the services we deliver. This information is anonymous and doesn’t identify a person.When our patients visit our website a cookie is placed on their computer. The cookie does not contain personal information that can identify our patient, but may contain information about the page they visited on our website. If our patient does not wish for this to occur, they can remove cookies from their computer, by following the standard procedures applicable to your internet browser. Copies of this Policy are available free of charge upon request.
- POL-I-005 Information Technology Policy;
- POL-H-020 Social Media Policy;
- POL-Q-004 Document Control Policy;
- Individual Employee Contract;
- ISO 9001:2015 – Quality Management System.
- Health Records Privacy ACT 1997.